Complaints Procedure

How do I make a complaint?

Our Customer Happiness Manager would be happy to speak to you and will raise a complaint for you.

Call: 0203 885 1311
If you'd prefer, you can put your complaint in writing and send it to:
Wollit Ltd,
2nd Floor,
Argyle Works,
29-31 Euston Road,
London, NW1 2SD

What happens next?

We will be in-touch within 3 business days to try and resolve your issue for you. If we are unable to resolve your complaint in this time, we will investigate your complaints and produce a final response within 8 weeks.

If you are unhappy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of our final response.

The Ombudsman's address is:
Financial Ombudsman Service,
Exchange Tower,
E14 9SR
They can be reached by phone at 0800 023 4567 / 0300 123 9123 or, you can visit their website.