Complaints Procedure

How do I make a complaint?

Our Customer Happiness Manager would be happy to speak to you and will raise a complaint for you.

Call us on 0203 885 1311 

Email: email us at

Post: If you’d prefer, you can put your complaint in writing and send it to:

Wollit Ltd, 2nd Floor, Argyle Works, 29-31 Euston Road, London, NW1 2SD

What happens next?

We will be in-touch within 3 business days to try and resolve your issue for you. 

If we are unable to resolve your complaint in this time, we will investigate your complaints and produce a final response within 8 weeks.

If you are unhappy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of our final response.

The Ombudsman’s address is:
Financial Ombudsman Service,
Exchange Tower,
E14 9SR
They can be reached by phone at 0800 023 4567 or 0300 123 9123. 

Or, you can visit their website here.

You can also see an online version of their consumer leaflet here.


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